Contact
We'd Love to Hear From You
Whether you have a question about your order, sizing, or our collections, our team is here to assist you. We'll get back to you as soon as possible.
Location
Hyderabad, Telangana, India
Customer Support
Monday – Saturday
10:00 AM – 7:00 PM (IST)
Customer Assistance
Shop with Confidence
Every CHÉRIE piece is thoughtfully curated and quality-checked before it reaches you. Below you'll find everything you need to know about shipping, sizing, damaged items, and more.
Shipping Information
- Every order is carefully packed to ensure it reaches you in perfect condition.
- Orders are processed within 1–2 business days after confirmation.
- Delivery timelines typically range from 3–7 business days, depending on your location.
- Once shipped, you'll receive a tracking link via email.
- Timelines may vary during sales, festive seasons, or due to unforeseen courier delays.
Damaged Item Assistance
- We carefully inspect every CHÉRIE piece before dispatch.
- Contact us within 48 hours of receiving your order.
- Share your order number with clear photos and an unboxing video.
- Claims without an unboxing video may not be eligible for review.
- Damage caused after delivery or due to misuse is not covered.
- We do not offer returns or exchanges for size, colour preference, or change of mind.
Size Guide
- We want every CHÉRIE piece to fit beautifully.
- Refer to our Size Guide available on each product page.
- Product-specific measurements are provided wherever applicable.
- If you still need assistance, contact our team before placing your order.
Contact Us
- Have a question about your order, sizing, or our collections? We'd love to hear from you.
- Location: Hyderabad, Telangana, India
- Email: houseofcherie31@gmail.com
- Support: Monday – Saturday, 10:00 AM – 7:00 PM (IST)
FAQs
Frequently Asked Questions
How long does shipping take?
Most orders are delivered within 3–7 business days after dispatch.
Can I return my order?
We do not accept returns or exchanges unless the item received is damaged or incorrect.
How do I know my size?
Please refer to our Size Guide available on every product page.
How can I track my order?
You'll receive a tracking link via email once your order has been shipped.
Do you restock sold-out products?
Some styles may be restocked, while many CHÉRIE collections are available in limited quantities.
Need more information before ordering? Fill out the contact form above and our team will get back to you as soon as possible.
